Shipping policy

# Shipping Policy

**Effective Date:** August 7, 2026

Thank you for shopping with **Velora**. We are committed to delivering your order as quickly and efficiently as possible. Please review our Shipping Policy below.

## Order Processing

* Orders are processed within **1–3 business days** after payment has been successfully received.

* Orders are processed Monday through Friday, excluding weekends and public holidays.

* During peak seasons or promotional periods, processing times may be slightly longer.

## Shipping Times

Estimated delivery times are:

* **United States:** 5–10 business days

* **Canada:** 7–12 business days

* **United Kingdom:** 5–10 business days

* **Australia:** 7–12 business days

* **Europe:** 7–15 business days

* **Other International Destinations:** 10–20 business days

Please note that these are estimated delivery times and may vary due to customs processing, weather conditions, or carrier delays.

## Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

From time to time, Velora may offer free shipping promotions. Any applicable free shipping offers will be clearly displayed on our website.

## Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number (where available). Tracking information may take 24–48 hours to become active.

## Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer.

## Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase. Velora is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

## Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, please contact our customer support team. We will work with the shipping carrier to help resolve the issue.

## Damaged Packages

If your order arrives damaged, please contact us within **7 days** of delivery with your order number and photos of the damaged item and packaging. We will review your claim and provide an appropriate resolution.

## Contact Us

If you have any questions about shipping or your order, please contact us.

**Store Name:** Velora

**Email:** [muhammadumer5572@gmail.com ]